SHIPPING POLICY

We use DHL to send our packages within Scandinavia and to other parts of Europe. By choosing DHL's SEND IT GREEN option for your deliveries, you are making an important effort to support the transition to fossil-free transportation solutions. Together, we are working towards a more sustainable future and contributing to the reduction of carbon emissions.

 

Please note that shipping costs always apply when placing an order. We strive to offer transparent and fair prices for all our deliveries.

​

All of our products are delivered in recycled paper bags or boxes, reflecting our commitment to a more sustainable future. We encourage you to reuse these packaging materials in your daily life, for example, as storage solutions or for transporting other items. If you are unable to reuse them, please make sure to recycle them through the collection for return paper and cardboard. By doing this, you contribute to reducing waste and promoting a circular economy. Together, we can make a difference for the environment!

Once your package has arrived at the post office, you will have a specific timeframe within which to collect it. It is essential to be aware of this time limit, as failure to pick up the package will result in additional fees. If the package is not collected within the allotted period, a handling fee will be charged to cover the costs associated with returning the item to the sender. 

 

To avoid any unnecessary charges, we recommend checking your package status regularly and planning your pickup accordingly. If you encounter any issues or need assistance with the pickup process, don’t hesitate to reach out to us. We are here to help ensure a smooth experience for you.

We always prioritize ensuring that your products are carefully packed and protected before being shipped to you. Despite our best efforts, there may be instances where damage occurs during transport. If you discover that an item has been damaged upon arrival, it is important to contact us immediately.

 

By reporting the damage as soon as possible, we can assist you in resolving the issue efficiently. Your satisfaction is of utmost importance to us, and we are here to ensure that you receive the assistance you need.